Talantix.io
HSO•10.04.26
AI SCORE 8.5

Service Delivery Manager D365 F&O - Remote Opportunity

$90K–$120K/year
RemoteCloud SolutionsVisa
Microsoft Dynamics 365•Azure•DevOps•Agile•Lean•Project Management

About the Role

We are seeking a talented Service Delivery Manager D365 F&O remote to lead our multidisciplinary team at HSO. As a Service Delivery Manager, you will oversee exceptional managed services for our clients, ensuring high service quality and customer satisfaction. This role is perfect for someone who is passionate about leveraging Microsoft Dynamics 365 solutions to drive business success.

What You'll Do

  • Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services.
  • Build strong client relationships, ensuring satisfaction and identifying opportunities for growth.
  • Understand customer needs and oversee service delivery aligned with business objectives.
  • Manage escalations effectively, ensuring quick resolution.
  • Own SLAs and budgets, driving efficiency and cost optimization.
  • Analyze feedback and continuously improve services through creative solutions.
  • Collaborate across teams to define service standards and resolve complex issues.

Requirements

  • Bachelor’s or Master’s Degree in Business, IT, or related field.
  • Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem.
  • In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365.
  • Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates.
  • Familiarity with Lean, Agile/Scrum, DevOps, and project management principles.
  • Senior-level experience managing customer satisfaction, service quality, and escalations.

Nice to Have

  • Experience in international project management.
  • Proficiency in additional languages.

What We Offer

  • Career development opportunities with a leading provider of innovative enterprise business solutions.
  • A collaborative and professional environment where teamwork leads to success.
  • Exposure to international projects, enhancing your cross-cultural communication skills.
  • Freedom and flexibility to organize your workdays and shape your career.

If you are excited about the combination of business processes and Microsoft technology, apply now for the Service Delivery Manager D365 F&O remote position at HSO!

Why This Job8.5 of 10

This remote Service Delivery Manager D365 F&O role at HSO offers a unique opportunity to lead a talented team and drive customer satisfaction in a collaborative environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in Microsoft Dynamics 365 F&O, with hands-on experience in implementing and managing D365 solutions to optimize business processes and enhance client satisfaction.

→

Strong knowledge of Azure and DevOps practices, with the ability to integrate cloud services and CI/CD pipelines effectively while managing remote teams in an Agile environment.

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A proactive problem-solver with a Lean mindset, focusing on continuous improvement in service delivery, ensuring that client needs are met promptly and efficiently while adapting to a remote work setting.

Learning Resources

→Microsoft Dynamics 365 Documentationguide
→Azure DevOps Fundamentals for Beginnerscourse
→Lean Project Management - A Practical Guidearticle

Career Path

Service Delivery Manager D365 F&O(Now)→Senior Service Delivery Manager or Program Manager(1-2 years)→Director of Service Delivery or Head of Operations(3-5 years)

Market Overview

Market Size 2024
$10.5B
Annual Growth
15.2%
AI Adoption
43%
Investment in D365
+25%
Labour Demand for D365 Roles
+30%
Avg Salary for Service Delivery Managers
$110K

Skills & Requirements

Required
Microsoft Dynamics 365AzureDevOps
Growing in Demand
Power PlatformData Analytics with Power BICloud Security Management
Declining
On-Premise ERP SystemsSAP ECC

Domain Trends

Increased Cloud Adoption
Organizations are increasingly migrating to cloud solutions, with 70% of enterprises prioritizing cloud-based ERP solutions by 2025.
Focus on Data-Driven Decision Making
Companies are investing in analytics capabilities, with 60% of organizations planning to enhance their data analytics tools integrated with Dynamics 365.
Rise of Low-Code/No-Code Development
Low-code platforms are gaining traction, with a projected market growth of 28% annually, allowing more users to customize Dynamics 365 applications without extensive coding knowledge.

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