Senior Site Reliability Engineer Team Lead - Remote Opportunity

About the Role

We’re excited to announce an opening for a Senior Site Reliability Engineer Team Lead - Remote. In this role, you’ll lead a team of engineers providing support for a modern mobile point-of-sale platform. You will guide the team in cloud operations, user access management, incident response, and root cause analysis to ensure seamless operations.

What You'll Do

• Lead and shape a new Cloud/SRE team, defining its vision and processes.
• Ensure reliable end-user operational support for a mobile POS platform.
• Drive team performance, ensuring high-quality support and SLA compliance.
• Coordinate with global teams for alignment and 24/7 coverage.
• Translate complex issues into actionable plans and scalable solutions.
• Design and improve support processes and operational frameworks.
• Maintain clear documentation, runbooks, and escalation procedures.
• Promote best practices in reliability and customer-focused support.

Requirements

• 5+ years in cloud operations, platform support, or IT operations.
• 2+ years leading technical support or SRE teams.
• Strong operational support mindset with incident handling experience.
• Solid understanding of cloud technologies and monitoring tools.
• Ability to break down complex problems into structured plans.
• Effective communication with technical and non-technical stakeholders.

Nice to Have

• Experience leading MDM support teams (Esper, MobileIron, Workspace ONE).
• Familiarity with cloud platforms (Azure, GCP, AWS).
• Basic understanding of CI/CD pipelines, Docker, and Kubernetes.

What We Offer

• 30 paid days off per year for vacations or personal time.
• 5 paid sick days and up to 60 days of medical leave.
• Partially covered health insurance after probation.
• Wellness bonus for gym memberships and sports nutrition.
• Opportunities for professional development through English lessons and Dev.Pro University programs.