Senior Professional Liability Claims Representative - Remote
About the Role
We are seeking a Senior Professional Liability Claims Representative to join our team in a remote capacity. In this role, you will be responsible for managing claims related to professional liability, ensuring that each case is handled with the utmost care and attention to detail. You will work collaboratively in a virtual office environment, engaging with a reputable insurance company to deliver exceptional service to our clients.
What You'll Do
- Manage and process professional liability claims from start to finish.
- Conduct thorough investigations and analysis of claims to determine coverage and liability.
- Communicate effectively with clients, attorneys, and other stakeholders to facilitate the claims process.
- Utilize negotiation skills to settle claims efficiently and fairly.
- Maintain accurate records and documentation of all claims activities.
- Provide exceptional customer service and support throughout the claims process.
- Collaborate with team members to improve claims handling processes.
- Stay updated on industry trends and changes in regulations affecting claims management.
Requirements
- 3-5 years of experience in claims handling, specifically in professional liability.
- Strong analytical skills and attention to detail.
- Excellent communication and negotiation skills.
- Proficiency in MS Word and Excel.
- Ability to work independently in a remote environment.
- Knowledge of property-and-casualty insurance and claims administration.
- Customer-focused mindset with a commitment to service excellence.
- Legal knowledge related to liability claims is a plus.
Nice to Have
- Experience with construction defect claims.
- Project management skills.
- Technical expertise in claims adjusting.
What We Offer
- Opportunity for conversion to a permanent role based on performance.
- Collaborative virtual office environment.
- Engagement with a reputable insurance company.
- Competitive salary and benefits package.
- Flexible working hours to promote work-life balance.
This role offers a great opportunity for experienced claims representatives to work remotely in a reputable insurance company, with potential for permanent placement.
Who Will Succeed Here
Proficient in using MS Excel for claims data analysis and reporting, demonstrating a high level of analytical skills to identify trends and discrepancies in claims.
Demonstrates strong negotiation skills, effectively advocating for client interests while maintaining company policies, essential for successfully settling claims in a remote work environment.
Possesses a customer-centric mindset, with the ability to handle complex claims with empathy and professionalism, ensuring client satisfaction in a virtual setting.
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