Senior Manager - Digital Foundry & Innovation Consulting

About the Role

We are seeking a Senior Manager in Digital Foundry & Innovation Consulting to join our dynamic team at Deloitte. As a Senior Manager, you will play a pivotal role in overseeing teams that deliver large-scale BPO and BPaaS platform solutions to our insurance clients. This position offers a unique opportunity to work remotely while leading innovative projects that enhance customer experiences and drive sustained growth.

What You'll Do

• Oversee day-to-day interactions with executive clients and Deloitte account team leaders.
• Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale.
• Lead teams in identifying business requirements, functional design, process design, prototyping, testing, and training.
• Ensure operational performance meets SLAs, efficiency measures, demand planning, and profitability.
• Develop and maintain relationships with top decision-makers at key clients and lead proposal development processes.
• Act as a counselor and coach for team members, providing guidance in staffing and recruitment activities.

Requirements

• 10+ years of consulting and/or customer operation experience, with a significant focus on the insurance industry.
• 5+ years of experience in BPO and/or BPaaS related to insurance operations.
• 5+ years managing third-party advisors and leading teams.
• Bachelor's degree or equivalent professional experience.
• Ability to travel up to 50% based on client needs.

Nice to Have

• Master's degree in computer science, information systems, or a related field.
• 5+ years managing global service delivery from multiple centers.
• Experience applying SDLC methodologies (Agile, SCRUM).

What We Offer

• Competitive salary range of $167,000 to $307,500, commensurate with experience.
• Participation in a discretionary annual incentive program based on performance.
• Remote work flexibility with a focus on work-life balance.
• Opportunities for professional development and growth within the company.
• Supportive team environment with access to cutting-edge technologies.