Senior Engagement Manager - Remote for META Region

About the Role

We are seeking a Senior Engagement Manager to join our team at GitLab, focusing on the META region. This remote position plays a crucial role in driving our growth by structuring services engagements that foster true partnerships with our customers. As a Senior Engagement Manager, you will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps initiatives into measurable outcomes.

What You'll Do

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders.
• Conduct discovery sessions with prospects and Systems Integrators to understand current capabilities and desired business outcomes.
• Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics.
• Structure engagements and commercial proposals to ensure clear outcomes while maintaining flexibility for staff augmentation.
• Develop custom-scoped Statements of Work (SOWs) and staffing plans for complex implementations.
• Articulate GitLab’s services value proposition and implementation methodologies in the context of customer requirements.
• Manage project and account-level escalations, ensuring rapid resolution and maintaining customer confidence.
• Drive measurable outcomes by structuring services that support customer success metrics and accurately forecasting services bookings.

Requirements

• Demonstrated experience structuring and selling professional services engagements in the META region.
• Proven success in a pre-sales context, designing outcome-oriented proposals and developing SOWs.
• Solid understanding of the software development lifecycle (SDLC) and DevOps practices.
• Effective communication and interpersonal skills with executive presence.
• Highly developed facilitation, negotiation, and problem-solving skills.
• Ability to work autonomously and asynchronously in a fully remote setting.

Nice to Have

• Experience with cloud transformation initiatives.
• Familiarity with compliance frameworks.
• Knowledge of GitLab’s platform and services.

What We Offer

• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.

Join us as a Senior Engagement Manager and help shape the future of software development with GitLab. This remote role offers the opportunity to work with industry leaders and make a significant impact on our customers' success.