Retail Customer Service Manager - Sports Betting

About the Role

Join Entain as a Retail Customer Service Manager and take your first step into the exciting world of sports betting. This Retail Customer Service Manager remote position offers you the chance to be part of a dynamic team that values customer service and innovation. You will play a crucial role in delivering outstanding customer experiences while working in a fast-paced environment.

What You'll Do

• Deliver exceptional customer service and promote safer gambling practices.
• Process customer transactions, including cash handling and betting on various sports events.
• Assist customers with product demonstrations and betting terminals.
• Handle customer complaints with empathy and effective problem-solving skills.
• Work towards achieving defined targets and maintaining high shop standards.
• Open and close the shop as needed, ensuring a smooth operation.
• Collaborate with your team to build rapport and encourage repeat business.
• Adapt to varying work patterns, including weekends and bank holidays.

Requirements

• Must be 18 years or older to work in a betting shop.
• Passion for delivering great customer service and building strong relationships.
• Self-motivated and proactive, with the ability to work independently or as part of a team.
• Calm and professional demeanor when dealing with challenging situations.
• Effective communication skills to engage with customers.

Nice to Have

• Previous experience in customer service or retail.
• Knowledge of sports betting and gaming.
• Ability to work flexible hours.

What We Offer

• Competitive salary of £13.00 per hour, with opportunities for overtime.
• Pension Scheme and annual ShareSave options.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities to advance your career.
• A supportive and inclusive community that celebrates individuality.