Reservations Manager - Adaptive Sports

About the Role

We are looking for a dedicated Reservations Manager remote to join the National Ability Center team in Park City, Utah. In this full-time role, you will oversee the reservations process, ensuring a seamless experience for participants in our adaptive sports programs. Your leadership will help create life-changing experiences for individuals with disabilities.

What You'll Do

• Supervise and mentor a team of reservation staff, fostering a collaborative and supportive work environment.
• Monitor reservation trends and program effectiveness, using data to drive improvements.
• Ensure the timely processing of reservations, payments, and waivers, maintaining high standards of accuracy and accessibility.
• Collaborate with cross-functional teams to align service standards and communication strategies.
• Develop and maintain standard operating procedures (SOPs) for the reservations process.
• Field questions and feedback from participants and stakeholders, ensuring continuous improvement in service delivery.
• Assist with fundraising events and represent the National Ability Center at various functions.

Requirements

• 3 years of experience in reservations or customer experience roles.
• 2 years of people management experience.
• Strong knowledge of CRM and reservations systems.
• Excellent communication skills and the ability to work collaboratively with diverse teams.
• Ability to manage multiple responsibilities in a fast-paced environment.

Nice to Have

• Experience with Salesforce or similar CRM platforms.
• Knowledge of adaptive sports and disabilities.
• Proficiency in Microsoft Office or Google Workspace.

What We Offer

• Competitive salary of $55,000 - $56,000 annually.
• Health, dental, and vision insurance.
• Paid time off and holidays, including a paid day off on your birthday.
• 403(b) retirement plan with employer match.
• Parental leave and pet insurance.