Remote Technical Support Engineer - AI Customer Service

About the Role

We are hiring a Remote Technical Support Engineer to join our dynamic team at Ada. As a leader in AI customer service, Ada is dedicated to transforming the customer experience through innovative technology. In this role, you will leverage your technical expertise to provide exceptional support and advocacy for our clients, ensuring they maximize the value of our AI-driven solutions.

What You'll Do

• Provide technical support to clients, resolving issues related to our AI customer service platform.
• Collaborate with cross-functional teams to drive customer success and satisfaction.
• Utilize your deep technical acumen to troubleshoot and resolve complex issues.
• Manage customer inquiries and feedback, ensuring timely and effective communication.
• Assist in the development of support documentation and training materials.

Requirements

• 3-5 years of experience in a technical support role, preferably in SaaS, PaaS, or AI environments.
• Strong understanding of customer service principles and practices.
• Excellent problem-solving skills and the ability to navigate ambiguity.
• Experience managing cross-functional teams and driving customer success initiatives.
• Exceptional communication skills, both verbal and written.

Nice to Have

• Experience with AI technologies and customer service automation.
• Familiarity with CRM tools and support ticketing systems.
• Knowledge of programming languages or technical integrations.

What We Offer

• Competitive salary ranging from $60,000 to $90,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• Access to cutting-edge AI technology and tools.
• A collaborative and inclusive company culture.