Remote Site Reliability Engineer II - SaaS Platform

About the Role

We're hiring a Remote Site Reliability Engineer II to join our innovative team at Restaurant365. As a Remote Site Reliability Engineer II, you will play a crucial role in supporting and enhancing our cloud-based platform that revolutionizes the restaurant industry. This position offers an exciting opportunity to work with cutting-edge technologies while collaborating with cross-functional teams to ensure the reliability and performance of our SaaS solutions.

What You'll Do

• Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
• Identify and automate manual processes to improve efficiency and reduce risk.
• Enhance and evolve monitoring tools and platforms to improve observability.
• Promote and apply best practices for reliability, scalability, and performance across engineering.
• Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
• Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
• Research and remediate vulnerabilities in coordination with security teams.
• Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

Requirements

• BS in Computer Science, Information Systems, or related field (or equivalent experience).
• 2–4 years of experience in site reliability engineering, DevOps, or cloud operations.
• Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage.
• Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell).
• Strong Linux engineering skills; working knowledge of Windows administration.
• Experience supporting production environments and participating in on-call rotations.
• Familiarity with web servers and middleware (Nginx, Apache Tomcat).
• Strong written, oral, and interpersonal communication skills.

Nice to Have

• Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios).
• Knowledge of performance analysis and system vulnerability remediation.
• Cloud certification (AWS or Azure) preferred.
• Familiarity with restaurant industry SaaS platforms and customer-facing applications.

What We Offer

• Salary range of $98,583-$138,016 annually.
• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Unlimited PTO + Company holidays.
• Wellness initiatives.
• Equitable pay practices.

Join us as a Remote Site Reliability Engineer II and contribute to our mission of delivering a best-in-class SaaS solution for the restaurant industry. Apply now!