Remote Senior Technical Writer - ServiceNow Focus

About the Role

We are looking for a Remote Senior Technical Writer to join our team at AHEAD. In this role, you will play a pivotal part in shaping the clarity and effectiveness of our technical documentation, particularly focusing on ServiceNow and managed services operations. You will collaborate with cross-functional teams to create comprehensive, user-friendly documents that enhance user experience and support our business objectives.

What You'll Do

• Develop and maintain high-quality technical documentation for ServiceNow implementations and managed services operations, ensuring consistency and clarity across all materials.
• Collaborate with technical and non-technical teams, including engineering, operations, and client services, to gather information and translate complex processes into easily understandable texts.
• Enhance and uphold our documentation standards and best practices, contributing to the continuous improvement of our documentation processes.
• Manage the documentation lifecycle for multiple projects simultaneously, from planning and drafting to review, publication, and updates.
• Provide mentorship and guidance to other team members, fostering a culture of quality and excellence in documentation.
• Stay updated with the latest trends in technical writing, ServiceNow updates, and managed services operations to ensure our documentation remains current and relevant.

Requirements

• A minimum of 4 years of technical writing experience, with a strong portfolio showcasing a variety of writing experiences across operations, engineering, and client-facing communications.
• Bachelor's degree in Technical Communication, English, Journalism, or a related field.
• Proficiency in English with exceptional writing, editing, and proofreading skills.
• In-depth knowledge of ServiceNow and experience documenting managed services operations.
• Proven ability to translate complex technical concepts into clear, concise, and engaging content for diverse audiences.
• Strong organizational skills, with the ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills, with a track record of effective collaboration in cross-functional teams.
• Familiarity with documentation tools and technologies, and adaptability to new tools as required.

Nice to Have

• Experience with cloud technologies and software delivery processes.
• Familiarity with agile methodologies.
• Previous experience in a tech company or startup environment.

What We Offer

• Competitive salary ranging from $90,000 to $120,000 per year.
• Flexible remote work environment.
• Opportunities for professional development and certifications.
• Inclusive company culture that values diversity and collaboration.
• Access to cutting-edge technologies and resources.
• Health and wellness benefits.
• Support for work-life balance.