Remote Healthcare Customer Service Advocate - Provider Enrollment Specialist
About the Role
We are seeking a dedicated Remote Healthcare Customer Service Advocate - Provider Enrollment Specialist to join our team. In this role, you will be responsible for assisting healthcare providers with enrollment processes, ensuring they receive the support they need to navigate our systems effectively. As a key member of our customer service team, you will play a vital role in enhancing the experience of our clients and providers alike.
What You'll Do
- Assist healthcare providers with the enrollment process, ensuring all documentation is accurate and complete.
- Provide exceptional customer service to clients via phone, email, and chat.
- Handle inquiries related to medical claims, credentialing, and provider enrollment.
- Utilize MS Office tools to maintain accurate records and documentation.
- Collaborate with team members to improve processes and enhance service delivery.
- Analyze customer feedback to identify areas for improvement in service.
- Stay updated on healthcare regulations and policies related to provider enrollment.
- Participate in training sessions to enhance your skills and knowledge in the healthcare sector.
Requirements
- High school diploma or equivalent; associate degree preferred.
- 1-2 years of experience in customer service, preferably in a healthcare setting.
- Strong communication skills in English; proficiency in Portuguese is a plus.
- Familiarity with medical claims processing and ICD-9 coding.
- Ability to multitask and manage time effectively in a remote work environment.
- Proficient in MS Office applications.
- Strong analytical skills and attention to detail.
- Ability to work independently and as part of a team.
Nice to Have
- Experience in a call center environment.
- Knowledge of dental claims processing.
- Previous experience with provider enrollment systems.
What We Offer
- Competitive pay with a salary range of $45,000 - $60,000 per year.
- 13th month salary bonus.
- Comprehensive HMO coverage for medical and dental needs.
- All necessary equipment provided for remote work.
- Opportunities for career growth and development.
- Immediate hiring process for qualified candidates.
This role offers a great opportunity for individuals looking to start their career in healthcare customer service. With competitive pay and remote work flexibility, it's an attractive option for job seekers.
Who Will Succeed Here
Proficient in ICD-9 coding with the ability to accurately interpret and apply coding standards to ensure compliance and effective provider enrollment.
Highly organized and detail-oriented, with strong multitasking abilities to manage multiple provider inquiries and enrollment tasks efficiently in a remote setting.
Analytical mindset with a problem-solving approach to customer service, capable of identifying issues quickly and providing effective solutions while navigating complex healthcare systems.
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