Remote Customer Support Specialist - Star Pubs & Bars

About the Role

We are looking for a Remote Customer Support Specialist to join our team at Star Pubs & Bars. In this role, you will be the first point of contact for our customers, ensuring they receive the best service possible. As a Remote Customer Support Specialist, you will handle inquiries, resolve issues, and provide information about our services. This is an exciting opportunity to work with a dynamic team and make a real impact in the hospitality industry.

What You'll Do

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about our products and services.
• Resolve customer issues efficiently and effectively.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction.

Requirements

• Excellent communication skills, both written and verbal.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and attention to detail.
• Experience in customer service or support roles is a plus.
• Familiarity with CRM systems and customer support tools.

Nice to Have

• Previous experience in the food and beverage industry.
• Knowledge of hospitality management.

What We Offer

• Competitive salary ranging from £30,000 to £40,000 per year.
• Flexible remote working environment.
• Opportunities for professional development and growth.
• Supportive team culture.
• Employee discounts on food and beverages.