Remote Customer Support Representative - Software Industry

About the Role

Join Civitas Learning as a Remote Customer Support Representative and be part of a dynamic team dedicated to enhancing the quality of our software products. As a key member of our Customer Support team, you will play a crucial role in ensuring that our customers receive the highest quality data insights. Your ability to communicate effectively and empathetically will be essential in helping users navigate our technology with ease.

What You'll Do

• Triage incoming tickets to assess urgency and context, ensuring timely responses to customer inquiries.
• Categorize support tickets and gather relevant information for effective troubleshooting.
• Provide answers to frequently asked questions and direct users to appropriate resources.
• Make administrative changes to system configurations via the user interface as needed.
• Collaborate with cross-functional team members and escalate tickets when necessary.
• Work closely with both local and geographically dispersed team members to maintain a high level of service.

Requirements

• 1-2 years of experience in customer support within the software industry.
• Strong technical aptitude and excellent communication skills.
• Experience with databases such as Postgres or MySQL is a plus.
• Ability to describe technical content in a user-friendly manner.
• Curiosity, diligence, and organizational skills to interpret customer needs effectively.

Nice to Have

• Experience with ticket management systems.
• Familiarity with software deployment processes.
• Knowledge of data quality management practices.

What We Offer

• Competitive salary and benefits package.
• Fully remote work environment, allowing you to work from anywhere in Latin America.
• Opportunities for professional growth and development.
• Collaborative team culture focused on innovation and excellence.
• Flexible work hours to accommodate your lifestyle.