Remote Customer Success Manager - Public Sector
About the Role
Join Anthropic as a Remote Customer Success Manager and play a pivotal role in shaping the future of AI adoption across government agencies. In this position, you will be the strategic partner and trusted advisor to our most important government customers, helping them harness the full potential of Claude's capabilities. Your expertise will be crucial in guiding federal civilian agencies, state and local governments, and national security organizations in leveraging AI for their mission objectives.
What You'll Do
- Develop genuine partnerships with leaders in the public sector to understand their mission objectives and strategic direction.
- Serve as a strategic advisor throughout the customer journey, ensuring they achieve maximum impact with Claude's offerings.
- Utilize your technical knowledge to assist customers in implementing AI solutions tailored to their needs.
- Collaborate with internal teams to provide feedback and insights from customers to enhance product offerings.
- Conduct training sessions and workshops to educate customers on the capabilities of Claude and its applications.
Requirements
- 3+ years of experience in customer success or account management, preferably in the public sector.
- Strong understanding of AI technologies and their applications in government.
- Excellent communication and interpersonal skills to build relationships with diverse stakeholders.
- Ability to analyze customer needs and translate them into actionable strategies.
- Experience working with federal and state agencies is a plus.
Nice to Have
- Familiarity with Claude's capabilities and offerings.
- Experience in a technical role or with technical products.
- Project management experience.
What We Offer
- Competitive salary and benefits package.
- Fully remote work environment with flexible hours.
- Opportunities for professional development and growth.
- Collaborative and innovative company culture.
- Health and wellness benefits.
This role offers a unique opportunity to work at the intersection of AI and public service, making a significant impact on government operations.
About Anthropic
Explore Anthropic careers in 2026 and discover exciting job opportunities across remote, hybrid, and office roles. Our platform offers advanced filters to refine your search, application tracking to streamline your process, and valuable company insights to help you succeed. Stay ahead in your job search for Anthropic positions and unlock your potential in the innovative tech landscape.
Who Will Succeed Here
Proficient in AI technologies with a strong understanding of how to apply AI solutions in government contexts, particularly with tools like Claude, to drive customer success.
Self-motivated and proactive in a remote work environment, capable of managing multiple government accounts and projects simultaneously while maintaining high levels of customer engagement.
Experienced in navigating the complexities of public sector procurement processes, with a mindset focused on building long-term relationships with government clients and ensuring their ongoing satisfaction and success.
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