Remote Customer Success Manager - Join a Leading Tech Company

About the Role

We are seeking a Remote Customer Success Manager to join our dynamic team at GoodTime. As a Remote Customer Success Manager, you will play a crucial role in ensuring our customers have a seamless experience with our innovative interview scheduling automation platform. Your primary responsibility will be to foster strong relationships with our Small Business and Mid-Market customers, making it easy for them to love GoodTime!

What You'll Do

• Partner directly with customers to support their recruiting operations and ensure they maximize the value of our platform.
• Design and deliver success plans, including Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Facilitate product adoption and enablement, ensuring customers are fully equipped to use our tools effectively.
• Communicate customer needs and feedback to our Product & Engineering teams to drive continuous improvement.
• Collaborate with internal teams to drive renewals and expansions, contributing to the overall growth of the company.
• Build exceptional relationships with customers, ensuring they feel heard and valued throughout their journey with GoodTime.

Requirements

• Proven experience in a customer success or account management role, preferably in a SaaS environment.
• Strong understanding of customer success metrics and the ability to analyze data to drive improvements.
• Excellent communication and interpersonal skills, with a knack for building rapport with diverse stakeholders.
• Ability to work independently and manage multiple customer accounts effectively.
• Experience in facilitating product adoption and delivering training or enablement sessions.

Nice to Have

• Familiarity with recruiting operations and talent acquisition processes.
• Experience with CRM tools and customer success platforms.
• Knowledge of the tech industry and current trends in recruitment technology.

What We Offer

• Competitive salary ranging from $80,000 to $120,000 annually.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• A culture that values autonomy, accountability, and collaboration.
• Health and wellness benefits, including medical, dental, and vision coverage.