Remote Customer Success Manager - Influencer Marketing

About the Role

We're hiring a Remote Customer Success Manager to join our dynamic team at Aspire. In this role, you will lead our mid-market and enterprise-level accounts, ensuring they achieve the best possible results using the Aspire platform for their influencer marketing efforts. As a Remote Customer Success Manager, you'll work strategically with our customer base to understand their business objectives and help them leverage our innovative marketing strategies.

What You'll Do

• Manage a book of business consisting of 40-70 accounts, generating an estimated $1.5 million in Annual Recurring Revenue (ARR).
• Cement relationships with new and existing clients, ensuring their ongoing success and satisfaction with our platform.
• Collaborate with brands' marketing teams to develop actionable marketing strategies tailored to their needs.
• Continuously evolve and improve marketing strategies through ongoing experimentation and iterative testing.
• Work cooperatively with other departments to enhance the client experience and gather critical feedback for product improvement.
• Utilize strong influencing and interpersonal skills to develop robust relationships with stakeholders.
• Provide insights and recommendations based on data analysis to drive customer success.
• Act as a trusted advisor to clients, ensuring they maximize the value of the Aspire platform.

Requirements

• 3-5 years of experience in customer success, account management, or a related field.
• Proven success in consumer marketing, brand marketing, or advertising.
• Strong interpersonal skills and the ability to build relationships with diverse stakeholders.
• Experience in developing and executing marketing campaigns.
• Ability to analyze data and provide actionable insights to clients.
• Excellent communication skills, both written and verbal.
• Experience with influencer marketing platforms is a plus.

Nice to Have

• Familiarity with marketing automation tools.
• Experience in the eCommerce industry.
• Knowledge of social media marketing strategies.

What We Offer

• Competitive salary and performance-based bonuses.
• Fully remote work environment with flexible hours.
• Health, dental, and vision insurance.
• Generous paid time off and holidays.
• Professional development opportunities and learning budget.
• Collaborative and inclusive company culture.
• Access to cutting-edge marketing technology and tools.