Remote Customer Growth Lead - Web3 Gaming

About the Role

We are looking for a Remote Customer Growth Lead to join Immutable, a global technology company transforming the gaming industry through blockchain technology. As a Customer Growth Lead, you will play a pivotal role in helping our game studio partners activate growth products and scale their player acquisition, retention, and monetization strategies. This role is ideal for someone who thrives in a dynamic environment and is passionate about driving real growth in the gaming sector.

What You'll Do

• Work directly with studio partners to diagnose growth challenges, design activation plans, and unlock measurable outcomes.
• Bring cross-functional teams together to operationalize activation strategies and accelerate partner time to value.
• Turn successful activation patterns into repeatable playbooks and scalable growth programs for future customers.
• Identify upsell and expansion opportunities by analyzing performance trends and customer behavior.
• Collaborate with Product and Delivery teams to refine how studios adopt and scale Immutable’s growth products.
• Act as the strategic point of escalation for high-value partners and ensure delivery meets commercial expectations.

Requirements

• 2+ years of experience driving commercial outcomes for customers in a high-growth, fast-moving environment.
• Experience in top-tier strategy consulting with a proven track record of solving complex commercial or go-to-market challenges.
• Strong problem-solving skills with the ability to define challenges and create executable plans.
• Hands-on experience activating or scaling go-to-market initiatives within a tech or gaming context.
• Excellent communication and influencing skills, capable of translating complex ideas into compelling narratives.
• Ability to work autonomously in ambiguous situations while maintaining momentum.

Nice to Have

• Experience in crypto, web3, gaming, or digital assets.
• Background in growth, performance marketing, or product experimentation.
• Experience building and scaling growth frameworks or playbooks in high-growth teams.
• Exposure to cross-market initiatives across Asia or other global regions.

What We Offer

• Competitive salary and contributions, with employee stock options.
• Flexible working model with options for remote work and access to global office hubs.
• USD $500 WFH allowance and USD $600 per annum for internet and phone usage.
• Up to USD $1,350 per annum for professional development courses and events.
• USD $800 per year for health and wellbeing initiatives.
• 24/7 access to unlimited counseling through our EAP Service.
• Generous parental leave policies and additional paid leave days.

Join us in shaping the future of web3 gaming as a Remote Customer Growth Lead. Your expertise will help us redefine how games are played and discovered, making a significant impact in the industry.