Remote Client Support Specialist - Bilingual Focus

About the Role

AO Globe Life is actively hiring a Remote Client Support Specialist to join our fully remote, mission-driven team. This role is ideal for individuals who are passionate about helping others and thrive in a service-oriented environment. As a Remote Client Support Specialist, you will connect with individuals who have requested information about benefit programs and guide them through the enrollment process.

What You'll Do

• Schedule and conduct virtual consultations with clients via Zoom.
• Guide clients through available benefit options and assist with enrollment.
• Maintain organized and accurate digital client records.
• Provide professional, client-focused support throughout the process.
• Participate in mentorship, development sessions, and team training.
• Build positive client relationships that support long-term service and trust.

Requirements

• Strong communication and interpersonal skills.
• Organized, self-motivated, and comfortable working independently.
• Confident speaking on video and comfortable using digital tools and virtual platforms.
• Passion for helping others and contributing to a service-driven mission.
• Experience in customer service or consultative roles is helpful but not required.
• Must be legally authorized to work in the United States.
• Reliable internet connection.
• Windows-based laptop or desktop computer with a functioning webcam.

Nice to Have

• Experience in bilingual customer support (Spanish and English).
• Knowledge of benefit programs and enrollment processes.
• Familiarity with CRM tools and virtual communication platforms.

What We Offer

• 100% remote role with flexible scheduling.
• Weekly pay via direct deposit.
• Warm leads provided — no cold calling or prospecting.
• Full training and licensing support.
• Monthly and quarterly performance bonuses.
• Clear advancement paths into leadership roles.
• Supportive, people-first team culture.