Regional Manager, Customer Experience and Success - Remote

About the Role

Join Dash0 as the Regional Manager for Customer Experience and Success, a pivotal role that allows you to shape the future of observability while working remotely. This position is integral to our mission of building a delightful, AI-centric platform that empowers engineering organizations. As a Regional Manager, you will oversee the technical customer function across the EMEA region, ensuring a seamless customer experience from initial engagement to long-term adoption.

What You'll Do

• Define and execute the Customer Experience and Success coverage model for the EMEA region, aligning with global sales objectives.
• Monitor and analyze performance metrics across the customer lifecycle, adjusting team deployment based on findings.
• Recruit, onboard, and develop Customer Experience and Success professionals, establishing standards for technical excellence.
• Personally manage complex enterprise accounts, maintaining direct technical ownership throughout the engagement cycle.
• Engage in high-stakes opportunities requiring senior technical presence to protect customer relationships.
• Own capacity planning for the Customer Experience and Success function, including headcount forecasting and coverage gap analysis.
• Collaborate with Enterprise Account Executives to ensure Customer Experience and Success contributes equally throughout customer engagement.
• Provide structured feedback to Product Management based on field observations and customer interactions.

Requirements

• Minimum five years of experience in Solutions Architecture, Sales Engineering, or Customer Success, with at least two years in a leadership role.
• Demonstrated depth in observability, distributed systems, or cloud-native infrastructure, particularly with Kubernetes and OpenTelemetry.
• Proven success in guiding customers through complex enterprise proof-of-concept engagements.
• Ability to engage credibly with engineering stakeholders and executive decision-makers.
• Commitment to providing candid assessments to Sales and Product counterparts.
• Prior experience in a high-growth environment, with the ability to build structure and process.

Nice to Have

• Practical experience with OpenTelemetry instrumentation and telemetry pipeline design.
• Background in site reliability engineering or DevOps.
• Experience engaging with established observability vendors.

What We Offer

• Competitive base salary and equity participation.
• Direct access to founders and product leadership.
• An opportunity to shape the EMEA Customer Experience and Success function.
• A product that improves the quality of technical customer conversations.
• A lean, fast-moving organization with operational agility.