Principal Product Designer - AI/​ML Focus

About the Role

PagerDuty is seeking a Principal Product Designer to join our diverse, customer-focused team. This Principal Product Designer remote position offers an exciting opportunity to tackle complex problems while collaborating with kind and ambitious people. You will help build a more equitable world in a flexible, award-winning workplace.

What You'll Do

• Define and drive the design vision for PagerDuty’s AI and automation capabilities, including AI agents.
• Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences.
• Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems.
• Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence.
• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts.
• Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility.
• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning.

Requirements

• 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products.
• 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications.
• Demonstrated experience leading design strategy and influencing product direction.
• Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences.

Nice to Have

• Experience designing for developer tools, DevOps platforms, or technical operations products.
• Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems.
• Track record of establishing design systems, frameworks, or principles that scale across product teams.
• Strong thought leadership through speaking, writing, or contributing to the design community.
• Experience working in high-growth SaaS or enterprise software companies with complex technical audiences.

What We Offer

• Competitive salary ranging from $120,000 to $150,000 per year.
• Flexible, hybrid workplace with opportunities for in-person collaboration.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and mentorship.
• A culture that values diversity, equity, and inclusion.