Principal AI Ops Architect - Remote for Public Sector

About the Role

We are seeking a Principal AI Ops Architect remote to join Scale AI's rapidly growing Global Public Sector team. This role focuses on leveraging AI to address critical challenges faced by public sector organizations worldwide. As a Principal AI Ops Architect, you will be instrumental in designing and developing the production lifecycle of full-stack AI applications, ensuring system reliability and real-time observability.

What You'll Do

• Own the production outcome: Take full accountability for the long-term performance and reliability of AI use cases deployed across international government agencies.
• Ensure Full-Stack integrity: Oversee the end-to-end health of the platform, ensuring seamless integration between the AI core and all full-stack components, from APIs to UI, to maintain a responsive and production-ready environment.
• Scale the feedback loop: Build automated systems to monitor model performance and data drift across geographically dispersed environments, ensuring the right levels of reliability.
• Navigate global compliance: Manage the technical lifecycle within diverse regulatory frameworks.
• Incident command: Lead the response for production issues in mission-critical environments, ensuring rapid resolution and building the guardrails to prevent them from happening again.
• Bridge the gap: Translate deep technical performance metrics into clear insights for senior international government officials.
• Drive product evolution: Partner with our Engineering and ML teams to ensure the lessons learned in the field directly influence the technical architecture and decisions of future use cases.

Requirements

• 6+ years of experience in a high-impact technical role (SRE, FDE or MLOps) with experience in the public sector.
• Familiarity with international government security standards and the complexities of deploying sovereign AI.
• Proven experience maintaining production-grade applications with a deep understanding of the full request lifecycle-connecting frontend/API layers to the backend and AI core.
• Proficiency in coding and the modern AI infrastructure, including Kubernetes, vector databases, agentic development, and LLM observability tools.
• Strong ownership mentality and a proactive approach to solving hard problems.
• Ability to communicate effectively with high-ranking officials regarding system performance and improvements.

Nice to Have

• Experience with cloud infrastructure and security best practices.
• Familiarity with machine learning frameworks and tools.
• Experience in a leadership role within a technical team.

What We Offer

• Competitive salary ranging from $140,000 to $180,000 per year.
• Remote work flexibility allowing you to work from anywhere.
• Opportunities for professional development and upskilling.
• Inclusive and equal opportunity workplace culture.
• Comprehensive benefits package including health and wellness programs.