Pre-Sales Solutions Engineer - Voice AI Remote Role

About the Role

Deepgram is seeking a talented Pre-Sales Solutions Engineer to join our remote team in Europe. As a Pre-Sales Solutions Engineer, you will play a critical role in driving the adoption of our Voice AI technology. This position offers an exciting opportunity to work with cutting-edge technology in a rapidly growing industry. You will engage with customers to understand their needs and demonstrate how our solutions can meet those needs effectively.

What You'll Do

• Lead technical discovery for strategic opportunities, mapping business goals to measurable technical success criteria and evaluation plans.
• Design, scope, and execute Proofs of Concept (POCs) that prove value, defining datasets, metrics, and timelines for clear technical wins.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs to showcase our capabilities.
• Advise on architecture considerations for accuracy, latency, scalability, and cost, covering cloud, self-hosted, hybrid, and data residency needs.
• Run security and compliance threads common in EMEA, preparing responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews.
• Triage and debug issues during evaluations, collaborating with Product, Engineering, and Support to unblock customers quickly.
• Create reusable assets that scale, turning repeated requests into working samples, reference architectures, runbooks, and field guides.
• Partner with Solutions Architects and Support for seamless continuity after initial wins, staying involved through expansion phases when needed.

Requirements

• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust.
• Hands-on experience with modern cloud platforms, comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.
• Proven track record leading POCs for enterprise customers and earning technical wins.
• Excellent written and verbal communication skills across both technical and executive audiences.

Nice to Have

• Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
• Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
• Strong understanding of authentication, authorization, and data residency topics that appear in EMEA enterprise reviews.
• Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish.

What We Offer

• Competitive salary in the range of $120,000 to $150,000 per year.
• Unlimited PTO and generous paid parental leave.
• Flexible work schedule and remote work opportunities.
• Annual wellness stipend and mental health support.
• 401(k) plan with company match.
• Learning and education stipend for continuous professional development.
• Participation in talks and conferences to enhance your skills.
• Collaborative and inclusive work environment.