Payments Analyst - Remote Opportunity at Plum

About the Role

We’re Plum, your smart saving and investing app on a mission to help grow money for life. We are currently seeking a Payments Analyst remote to join our dynamic team. As a Payments Analyst, you will play a key role in supporting the company’s payment operations, ensuring accurate and timely transaction processing across multiple product lines.

What You'll Do

• Execute and monitor inbound and outbound payments (e.g., deposits, withdrawals, dividends, fund transfers) with accuracy and timeliness.
• Assist in maintaining compliance with FCA, PSD2, and EMI regulatory requirements.
• Support the Payment Manager in managing relationships with banks, card networks, payment processors, and custodians.
• Perform investigations on payment transaction discrepancies.
• Identify and escalate issues or risks in payment workflows, contributing to process improvements.
• Assist in implementing automation initiatives to enhance efficiency and scalability.
• Collaborate with product, compliance, and technology teams to support new payment solutions and product launches.
• Contribute to risk management processes to safeguard customer transactions.
• Prepare reports and provide insights on payment performance and operational metrics.
• Support the culture of accountability, innovation, and continuous improvement within the payments team.

Requirements

• Experience in payment operations management within Fintech, banking, or financial services.
• Familiarity with investment products (ISA, GIA, stocks, mutual funds).
• Hands-on experience with payment systems (SEPA, Faster Payments, SWIFT, card acquiring).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work effectively with internal teams and external stakeholders.
• Excellent communication skills, both written and verbal.
• Proactive mindset with a focus on efficiency, accuracy, and customer experience.

Nice to Have

• Experience with automation tools and payment processing software.
• Knowledge of emerging payment technologies and trends.
• Previous experience in a startup environment.

What We Offer

• Own part of the company you're helping grow through stock options.
• Private health insurance.
• Annual training budget.
• Plum Premium for free.
• Competitive referral scheme.
• Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus.
• Team breakfasts and team lunches.
• 25 days holiday + bank holidays.
• 45 work-from-anywhere days to give you flexibility to work your way.
• 2 weeks sabbatical after 4 years to take the break you deserve.
• Enhanced parental leave.
• 1 paid volunteering day annually.
• Annual team trip to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯).

If you think this sounds like you, don’t hesitate to get in touch!