Payment Operations Specialist - Remote Role in FinTech

About the Role

We are looking for a Payment Operations Specialist remote to join our dynamic team at WeTravel. In this role, you will support and scale our core operational workflows across payments, risk, and customer operations. If you are passionate about optimizing workflows and enjoy working at the intersection of travel, payments, and fintech, this is the perfect opportunity for you!

What You'll Do

• Support payment screening by reviewing incoming and outgoing payments to identify and prevent fraudulent activity.
• Monitor transaction activity and analyze data to detect unusual patterns or anomalies.
• Investigate and document fraudulent activity related to card and bank payments, collaborating with risk and compliance teams.
• Provide customer support via email, phone, and video calls, balancing customer advocacy with risk awareness.
• Collaborate with internal teams (Finance, Risk, Compliance, Product, Legal) and external partners to enhance daily operations.
• Take ownership of various ad-hoc operational projects as business needs evolve.

Requirements

• Bachelor’s degree in Business, Technology, Operations, or a related field.
• 2-4 years of experience in an analytical, support, or operations role with a customer-facing component.
• Familiarity with payment operations, including card payments, refunds, and disputes.
• Strong analytical and problem-solving skills.
• Fluent in English with excellent communication skills.
• Ability to adapt quickly to changing priorities and take on responsibilities beyond a fixed job scope.

Nice to Have

• Experience with major payment service providers such as Stripe, Airwallex, or Adyen.
• Proficiency in Spanish.

What We Offer

• Unlimited paid time off to recharge.
• Annual visit to our Amsterdam HQ for 2-4 weeks.
• Work remotely for up to 4 weeks per year.
• Extensive paid family leave.
• Three paid volunteer days per year.
• Comprehensive onboarding program.
• Cutting-edge equipment and tools for success.
• Join an international, travel-loving team.