Patient Services Representative - Front Office Support

About the Role

We are currently seeking a Patient Services Representative (remote) to join our dedicated team at Flagstaff Bone and Joint. This role is essential in providing front-end service and scheduling assistance to our patients. As a Patient Services Representative, you will be the first point of contact for patients, ensuring they receive the highest level of service in our busy orthopedic practice.

What You'll Do

• Serve as a vital member of the FBJ team, creating a positive first impression for patients.
• Utilize your knowledge of medical terminology and insurance processes to assist patients effectively.
• Handle a high volume of phone calls, answering inquiries and scheduling appointments for a multi-provider practice.
• Cross-train in front office reception duties, including greeting patients and managing check-ins and check-outs.
• Monitor provider schedules to ensure accuracy and efficiency in patient flow.
• Assist with administrative tasks such as processing referrals and managing medical records.
• Engage in on-the-job training to enhance your skills and knowledge in the healthcare field.
• Maintain a patient-centered approach in all interactions, ensuring a supportive environment for patients.

Requirements

• General understanding of outpatient services and patient flow.
• Experience in a medical office or healthcare reception role is preferred.
• Exceptional customer service skills and the ability to handle a high volume of phone calls.
• Strong teamwork attitude and excellent interpersonal communication skills.
• Self-motivated with a positive personality, capable of working efficiently in a fast-paced environment.

Nice to Have

• Knowledge of insurance rules and regulations, including eligibility and referral requirements.
• Familiarity with EMR/EHR systems and Windows-based programs.
• Understanding of HIPAA guidelines and medical terminology.

What We Offer

• Competitive hourly pay ranging from $19 to $21.
• Comprehensive medical insurance through Blue Cross Blue Shield of AZ.
• Health Savings Account (H.S.A.) and voluntary dental and vision insurance options.
• Paid Time Off (PTO) starting at 80 hours in your first year, increasing to 120 hours on your anniversary date.
• 401k and 401k ROTH retirement plans after one year of employment.
• Free group life insurance and voluntary short-term disability coverage.
• Eight paid holidays each year.
• On-the-job training to support your career advancement in the healthcare field.