Part-Time Income Officer - Remote Opportunity

About the Role

We are looking for a dedicated Income Officer to join our team on a permanent part-time basis. This is a vital role within the business, focused on both the recovery of rent arrears from current tenants and the prevention of future debt through proactive engagement. As an Income Officer remote, you will manage your own patch, building strong relationships with residents to provide advice, support, and practical solutions that promote financial inclusion and sustain tenancies.

What You'll Do

• Undertake recovery action for current and former tenancy debts including rent arrears, court costs, and miscellaneous debts.
• Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings.
• Provide representation for Incommunities in County Court for the recovery of arrears when required.
• Provide budgeting and benefits advice to promote financial independence.
• Manage a caseload of welfare benefits and money advice cases.
• Conduct telephone triage and provide tailored debt advice, including signposting to specialist services.
• Promote financial inclusion by teaching basic budgeting and money management skills.
• Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals.

Requirements

• Confident communication & interpersonal skills.
• Organised and self-motivated.
• Experience of dealing with welfare rights and benefits.
• Experience of advocating for people, managing debt, and giving budgeting advice.
• Experience of dealing with socially and/or financially vulnerable individuals.
• Good understanding of safeguarding children and adults.
• Full driving licence with own vehicle and business use insurance.
• Right to work in the UK - visa sponsorship is not available.

Nice to Have

• Experience of working in the social housing/support sector.
• Good understanding of the social housing sector and factors affecting at-risk customers.

What We Offer

• Starting salary of £16,253 per year (Pay award due in April).
• £1,000 essential car user allowance per year plus mileage (pro rata).
• Social Housing Pension Scheme with up to 10% employer contribution.
• Annual leave: 28 days which increases with service up to 32 plus public holidays pro rata.
• Option to buy and sell annual leave.
• A supportive culture that values employees' work-life balance.
• Training, development, and funded qualification opportunities.
• Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support.

Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Ready to make an impact? Come work with us!