NOC Technician I - Remote Position

About the Role

TEKsystems is hiring a NOC Technician I to support a 24/7, mission-critical network environment. This is a fantastic opportunity for someone early in their telecom or networking career who wants hands-on experience in a high-impact operations setting. As a NOC Technician I, you'll monitor, troubleshoot, and help maintain the availability and performance of wireless and core transport networks. This NOC Technician I remote position allows you to work closely with engineering, network control, and field teams to identify issues, restore service, and ensure the network meets industry standards and performance goals.

What You'll Do

• Monitor critical network elements to ensure continuous service availability.
• Identify, validate, and respond to network alarms, incidents, and outages.
• Perform proactive network health checks and surveillance.
• Troubleshoot and isolate issues impacting Wireless RAN and core transport networks.
• Collaborate with engineering teams and field technicians to resolve incidents.
• Follow documented procedures to minimize service interruptions.
• Compile and submit network status reports and notifications.
• Escalate incidents appropriately and support disaster recovery actions as needed.
• Interact professionally with internal teams, vendors, and customers.

Requirements

• Entry-level to early-career experience in a telecommunications or network operations environment.
• Ability to work evenings, weekends, and holidays as part of a rotating schedule.
• Strong problem-solving skills and attention to detail.
• Clear verbal and written communication skills.
• Proficiency with basic computer tools (Outlook, Teams, Word, Excel).

Nice to Have

• Technical exposure to wireless technologies (LTE, 5G, UMTS/HSPA, GSM, CDMA/EVDO).
• Familiarity with RF fundamentals and cellular theory.
• Experience with transmission facilities (T1 and Ethernet circuit testing and troubleshooting).
• Knowledge of network monitoring tools and operating systems (Windows, UNIX, DOS).
• Familiarity with ITIL concepts such as Incident and Change Management.

What We Offer

• Competitive pay range of $23.00 - $26.00/hr.
• Fully remote work environment.
• Medical, dental, and vision benefits.
• 401(k) Retirement Plan with pre-tax and Roth contributions available.
• Life Insurance options for employees and dependents.
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Employee Assistance Program.
• Paid Time Off (PTO) and sick leave.