Junior Service Desk Technician - Remote Opportunity

About the Role

We are looking for a passionate Junior Service Desk Technician to join our team remotely. As a Junior Service Desk Technician, you will be the first point of contact for assistance requests, helping to manage and route tickets to the appropriate technical staff. This is an excellent opportunity for someone eager to start their career in IT and grow within a supportive environment.

What You'll Do

• Receive assistance requests via ticketing system, email, and phone.
• Enter and update reports in the ticketing system.
• Classify requests based on priority and type.
• Route activities to the competent technicians.
• Support the monitoring of request progress and adherence to SLAs.
• Assist in drafting and updating operational documentation.
• Collaborate with the team to continuously improve support processes.

Requirements

• High school diploma or degree in IT or a technical field.
• Interest in IT and service organization.
• Good communication skills.
• Problem-solving attitude.
• Attention to detail and ability to manage priorities.
• Preferred: Previous internship experience in IT.
• Familiarity with ticketing tools or CRM systems.

Nice to Have

• Experience with customer service.
• Basic understanding of IT support processes.
• Knowledge of common IT tools and software.

What We Offer

• Initial internship contract leading to apprenticeship.
• Remote work flexibility.
• Opportunity for professional growth within a stable company.
• Supportive team environment.
• Access to ongoing training and development resources.