IT Support Specialist - Remote Position at DEFCON AI

About the Role

We are seeking an IT Support Specialist remote to support day-to-day internal IT operations for a growing company that supports government and defense customers. This role is hands-on and operational, focused on keeping employees productive and systems running smoothly. You will handle internal IT tickets, user support, hardware and software provisioning, license tracking, and new hire IT setup, while partnering closely with our managed service provider (MSP) and our managed security service provider (MSSP) and our Director of IT. This is an excellent opportunity for someone who enjoys being the go-to IT problem solver, has strong attention to detail, and wants exposure to security-conscious and regulated environments while growing their IT career.

What You'll Do

• Serve as first line support for internal IT issues (hardware, software, access, connectivity).
• Troubleshoot and resolve common issues independently; escalate when appropriate.
• Manage and track IT tickets, including coordination with MSP and MSSP for overflow or specialized support.
• Ensure timely, friendly, and professional support for a distributed workforce.
• Provision and configure laptops, peripherals, and mobile devices.
• Manage software installations, updates, and access provisioning.
• Support onboarding and offboarding processes, including device setup and recovery.
• Track software licenses and subscriptions to ensure accurate counts and compliance.

Requirements

• 2–5 years of experience in IT support, IT engineering, or a similar role.
• Strong hands-on experience with end-user hardware and software support in Windows and/or macOS environments.
• Experience working with ticketing systems and/or external IT vendors or MSPs.
• Strong organizational skills and attention to detail, especially for asset and license tracking.
• Clear communication skills and a customer service mindset.

Nice to Have

• Experience supporting remote or hybrid teams.
• Familiarity with identity, device, or license management tools (MDM, SSO).
• Exposure to regulated or security-conscious environments (government, defense, healthcare, finance).

What We Offer

• A fully remote, results-based environment.
• Competitive salary, bonus, and equity package.
• 100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family.
• Unlimited PTO, with your manager's approval.
• Flexible work environment where you manage your workday.
• 14 weeks of fully-paid parental leave.

As an IT Support Specialist remote, you'll be a key part of a small but growing IT function, not lost in a large helpdesk queue. You'll gain hands-on experience across support, systems, vendors, and tooling, working closely with senior IT leadership and having clear growth opportunities. Your work will have visible, day-to-day impact across the company.