IT Support Specialist - Remote Opportunity with MOIA

About the Role

Join us as an IT Support Specialist remote in our Digital Workplace team and help shape the future of autonomous mobility! This role offers real impact, autonomy, and responsibility from day one. At MOIA, our Digital Workplace team connects our workforce through modern, cloud-first technologies and best-in-breed workplace solutions. As our sole IT support presence in Munich at first, you'll be the trusted go-to person for everything related to the local digital workplace, while collaborating closely with the central Digital Workplace team.

We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions — providing a strong, modern foundation for growth.

What You'll Do

• Own IT support for the Munich office as the senior and primary point of contact.
• Provide near-desk and hands-on support for incidents, service requests, and workplace issues.
• Manage and support SaaS tools such as Okta, Microsoft 365, Slack, Atlassian, and Miro.
• Oversee device lifecycle management (deployment, maintenance, replacements, returns).
• Handle onboarding, offboarding, and IT enablement for employees in Munich.
• Ensure a smooth and secure Apple-focused workplace setup, including remote device management.
• Collaborate with internal teams and external partners for equipment setup and office IT needs.
• Contribute to larger IT initiatives, standards, and improvements driven by the central Digital Workplace team.
• Identify opportunities to optimize processes, automate workflows, and improve documentation.
• Act as a trusted advisor locally, while aligning with global IT policies and best practices.

Requirements

• Several years of experience in IT Support / IT Administration / Digital Workplace roles.
• Strong hands-on expertise with Apple devices in a professional environment.
• Experience managing remotely deployed devices at scale.
• Solid knowledge of MDM solutions (e.g. Jamf, Microsoft Endpoint Management, VMware Workspace ONE).
• Practical experience with at least two of those tools: Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Experience with ticket-based systems and a strong service mindset.
• Ability to work independently and make decisions autonomously in a fast-paced environment.
• Comfortable being the sole local IT support, while collaborating remotely with a central team.
• Experience with scripting and automation (e.g. Bash, PowerShell, workflows) is a strong plus.
• Clear and confident communication skills in English (C1) and German at least (C1).

Nice to Have

• Experience with cloud technologies and SaaS management.
• Familiarity with agile methodologies.
• Knowledge of IT security protocols.

What We Offer

• Competitive salary (including bonus).
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.).
• Budget and monthly expense allowance for home office setup.
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries.
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany.
• Subsidized fitness club membership or bike leasing.
• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes.
• Mental health support, 1:1 sessions with external professionals and mental unload workshops.
• 30 vacation days, sabbatical and unpaid leave option.

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Who We Are

At MOIA we're reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward. We launched our ridepooling service in Hamburg in 2019 and have been part of the city's public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.

We welcome applicants from diverse backgrounds — even if you don't meet every requirement. If you're excited about the role and MOIA's mission, we'd love to hear from you!