IT Support & Security Operations Specialist - Remote Opportunity

About the Role

We are seeking an IT Support & Security Operations Specialist to join our dynamic team at Arbolus. This remote opportunity allows you to support our global operations while ensuring the security and efficiency of our IT systems. As an IT Support & Security Operations Specialist, you will be the first point of contact for technical support, helping to troubleshoot issues and ensure our teams can work smoothly.

What You'll Do

• Own IT operations and end-user support across multiple regions, including Barcelona, London, New York, and Costa Rica.
• Manage the full lifecycle of IT assets, from purchasing and provisioning to maintenance and decommissioning.
• Lead IT onboarding and offboarding processes, ensuring timely access and secure deprovisioning.
• Own identity and access management (IAM), including role-based access and periodic access reviews.
• Ensure endpoint security, device management, and compliance across supported regions.
• Train employees on security best practices and acceptable IT use.
• Own ISO 27001 and security compliance activities for assigned regions, including audits and controls.
• Coordinate closely with the India IT team to align on global tools, processes, and standards.

Requirements

• Proven experience in corporate IT operations, IT support, or systems administration.
• Strong foundational IT skills, including hardware, operating systems, applications, networking, and security.
• Experience working with ticket-based enterprise workflow systems, particularly JIRA and other Atlassian products.
• Ability to independently manage, prioritize, and execute tasks in a structured manner.
• Solid understanding of corporate security principles and frameworks (e.g., ISO 27001, SOC 2).
• Very good communication skills and a collaborative, team-oriented mindset.
• Comfortable working in a fast-paced, evolving environment.
• Professional proficiency in English.

Nice to Have

• Experience with cloud technologies and services.
• Familiarity with cybersecurity tools and practices.
• Knowledge of additional languages such as Spanish or Catalan.

What We Offer

• Performance bonus on top of your base salary.
• 25 days of paid time off per year + all local bank holidays.
• Private health insurance.
• Flexible remuneration for meals and transport.
• Relocation package to help you with your move to Barcelona.
• Top-notch equipment to make our work efficient and smooth.
• Regular social activities managed by our local Social Committees.
• Language courses to extend our knowledge.