IT Infrastructure Engineer II - ServiceNow Developer

About the Role

We are looking for an experienced IT Infrastructure Engineer II - ServiceNow Developer to join our ServiceNow platform team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain, and optimize Nielsen's ServiceNow platform and related modules. If you have solid ServiceNow development and administration experience in the ITSM, SPM, HR, VR, ITAM, ITOM modules, scripting skills, and a passion for implementing best practices, we want to hear from you!

What You'll Do

• Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow.
• Design, build, and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices.
• Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency.
• Troubleshoot, triage, and resolve incidents, problems, requests, changes, and events logged in ServiceNow across all ServiceNow modules and custom applications related to functionality, performance, integrations, etc., providing timely support and guidance to stakeholders.
• Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs, and other metrics.
• Perform system administration tasks - manage users, access controls, implement upgrades, maintain data integrity.
• Manage and drive ServiceNow upgrades by creating and executing the upgrade plan, including testing, defect tracking, and resolution by coordinating with stakeholders.
• Manage team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.
• Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures, and runbooks.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 2-3 years of hands-on ServiceNow development and administration experience.
• Certified System Administrator and Certified Application Developer certifications.
• Excellent knowledge of ServiceNow modules - SPM, HR, SecOps/VR, ITAM, ITOM, ITSM, etc.
• Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON.
• Excellent troubleshooting and analytical skills.
• Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams.
• Collaborative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Flexible working environment with hybrid options.
• Collaborative and inclusive company culture.
• Access to cutting-edge technology and tools.