ICT-Client & Collaboration Supporter - Remote Opportunity

About the Role

We are seeking a motivated ICT-Client & Collaboration Supporter to join our team remotely. In this role, you will provide essential first-level support and assist in resolving incidents, ensuring a seamless IT experience for our clients. Your expertise will contribute to the optimization of existing IT solutions and the implementation of new ones.

What You'll Do

• Provide first-level and on-site support, assisting in resolving incidents (2nd level).
• Install, configure, and maintain Windows and Mac clients using Intune.
• Optimize existing IT solutions and implement new solutions, including analysis, testing, and documentation.
• Support applications, manage Active Directory, and maintain technical documentation.
• Perform system maintenance and provide instructions to employees.
• Lead and participate in infrastructure projects.
• Train end users on IT systems and solutions.
• Support branch offices without local IT staff and maintain their IT infrastructure.

Requirements

• Completed training as an IT specialist or a comparable qualification.
• Several years of experience in the IT environment, particularly in Service Desk (at least 3 years of professional experience).
• Solid knowledge of Intune, Microsoft Power Apps, network technologies (e.g., TCP/IP, DNS, DHCP), and common ITSM tools (e.g., ITIL).
• Experience with SCCM, PowerShell, and administration of Microsoft Teams and ServiceDesk Plus.
• Experience in technical project management is a plus.
• Ideally, Apple certification.
• Knowledge of working with network printers and secure print solutions such as “uniFlow.”
• Good command of German and English; additional languages such as French or Spanish are an advantage.
• Structured, independent working style with strong customer and quality orientation.
• Communicative and strong team player.

Nice to Have

• Experience in a remote work environment.
• Familiarity with cloud-based collaboration tools.
• Knowledge of cybersecurity principles.

What We Offer

• Competitive salary and benefits package.
• Flexible remote work arrangements.
• Opportunities for professional development and training.
• Supportive team environment with a focus on collaboration.
• Access to the latest technology and tools.