Hospitality Assistant - Exceptional Service Role

About the Role

Are you passionate about delivering exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team at Oakland Care. This Hospitality Assistant remote position is crucial in contributing to a seamless hospitality experience for our residents. You will support mealtimes, maintain tidy and well-organized dining spaces, manage stock and temperature checks, and assist residents with their day-to-day non-care needs. If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you. Apply now and become part of something meaningful!

What You'll Do

• Assist with meal service either in resident rooms or dining rooms.
• Ensure that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Record and monitor the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintain the Bistro to ensure it remains clean, organized, and consistently well stocked.
• Attend to residents' non-care related needs including opening/closing curtains and changing TV channels.

Requirements

• Previous experience of working in a similar role within a luxurious setting.
• A 'can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer-facing experience including building working relationships with internal and external stakeholders.
• Reliable and punctual with a professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.

Nice to Have

• Motivated to go above and beyond, and to work with passion and enthusiasm.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

What We Offer

• 1 free meal per shift.
• Uniform provided.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement for long-serving team members.
• Cycle to Work scheme.
• Milestone Birthdays - get extra time off to celebrate.
• Company sick pay above statutory entitlement.
• Refer a Friend Scheme for successful referrals.
• Recognition and staff appreciation initiatives.
• Health Cash Plan and Death in Service Benefit.