Head of Accounts - Remote Leadership Role

About the Role

Worldly is seeking a Head of Accounts to lead our customer expansion efforts in a fully remote capacity. As the Head of Accounts, you will be responsible for driving growth across our complex B2B SaaS customer portfolio, ensuring that our clients receive the highest level of service and strategic insight. This role is crucial for enhancing customer relationships and fostering product adoption, making it an exciting opportunity for a seasoned professional.

What You'll Do

• Lead and scale account management teams to achieve measurable results through upsell and cross-sell strategies.
• Develop and implement a global account strategy that drives customer expansion and product adoption.
• Foster strong relationships with key clients, ensuring their needs are met and exceeded.
• Analyze customer performance data to identify opportunities for growth and improvement.
• Collaborate with cross-functional teams to align on customer success initiatives.

Requirements

• 15+ years of experience in account management or customer growth, with at least 5 years in a leadership role.
• Proven track record of owning a global account strategy in a B2B SaaS environment.
• Strong strategic leadership and people management skills.
• Ability to analyze complex data and derive actionable insights.
• Excellent communication and interpersonal skills.

Nice to Have

• Experience working with ESG (Environmental, Social, and Governance) metrics.
• Familiarity with impact intelligence platforms.
• Previous experience in a public benefit corporation.

What We Offer

• Competitive salary ranging from $180K to $210K based on experience.
• Equity options to share in the company's success.
• Performance-based bonuses.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and growth.