Talantix.io
Gravity Haus•28.02.26
AI SCORE 8.2

Haus Experience Specialist - Front Desk (Remote Opportunity)

$40K–$50K/year
RemoteHospitality & Community Engagement
Customer Service•Hospitality Management•Property Management System•Communication Skills•Organizational Skills

About the Role

We’re hiring a Haus Experience Specialist (Front Desk) to join our team at Gravity Haus. This role offers a unique opportunity to redefine hospitality for the modern traveler while working remotely. As a Haus Experience Specialist, you will be the first point of contact for our guests, setting the tone for their stay and ensuring every interaction reflects our mission and values.

What You'll Do

  • Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
  • Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
  • Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
  • Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
  • Collaborate closely with housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
  • Resolve guest billing questions and service issues with professionalism and empathy.
  • Educate guests and prospective members on Gravity Haus Membership and its benefits.
  • Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.

Requirements

  • 1+ year of experience in hospitality or customer service (hotel experience preferred).
  • Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and remain calm in a fast-paced, guest-facing environment.
  • A collaborative spirit and willingness to jump in wherever needed.
  • Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
  • A passion for the outdoors, wellness, and a sustainable lifestyle.

Nice to Have

  • Experience in remote customer service roles.
  • Knowledge of local attractions and outdoor activities.
  • Familiarity with community engagement strategies.

What We Offer

  • Health insurance and a 401(k) with company match.
  • All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.
  • Opportunities for personal and professional growth within a community-driven environment.
  • Flexible working hours and a supportive team culture.
  • Access to exclusive events and networking opportunities.
Language Requirements
EnglishC1
Spanish(optional)B2
BasicIntermediateAdvancedNative
Why This Job8.2 of 10

This remote Haus Experience Specialist role at Gravity Haus offers a unique opportunity to redefine hospitality while enjoying competitive pay and community-driven benefits.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Strong proficiency in Property Management Systems such as Opera or Cloudbeds, enabling efficient check-in/check-out processes and guest management.

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Ability to maintain a positive and engaging demeanor while working remotely, showcasing excellent organizational skills to manage multiple guest inquiries and requests effectively.

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Demonstrated experience in customer service within the hospitality sector, with a mindset focused on enhancing guest experiences through proactive problem-solving and attention to detail.

Learning Resources

→Customer Service Skills Trainingcourse
→Effective Communication in the Workplacecourse
→Understanding Property Management Systems (PMS)article

Career Path

Haus Experience Specialist - Front Desk(Now)→Guest Experience Manager(1-2 years)→Director of Hospitality Services(3-5 years)

Market Overview

Market Size 2024
$50B
Annual Growth
12.5%
AI Adoption in Customer Service
75%
Investment in Customer Experience Tech
+45%
Labour Demand for Customer Service Roles
+20%
Avg Salary for Customer Service Specialist
$45K

Skills & Requirements

Required
Customer ServiceHospitality ManagementProperty Management System
Growing in Demand
Data Analytics for Customer InsightsOmnichannel CommunicationEmotional Intelligence
Declining
Basic Call Center OperationsTraditional Email Support

Domain Trends

Rise of AI Chatbots
The integration of AI chatbots in customer service is expected to grow by 30% by 2025, enhancing response times and customer engagement.
Personalization in Customer Experience
Over 80% of customers now expect personalized experiences, leading to a 25% increase in companies investing in customer data platforms.
Remote Work in Customer Service
The shift to remote work has resulted in a 50% increase in demand for remote customer service roles, reflecting changing workforce dynamics.

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