Front Office Associate - Remote Hospitality Role

About the Role

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team as a Front Office Associate - Remote. In this role, you will help create memorable experiences for our guests while working in a supportive and inclusive environment.

What You'll Do

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.

Requirements

• At least 1 year of related work experience in a customer service role.
• Strong communication skills and ability to work in a team.
• Ability to handle guest complaints and resolve issues effectively.
• Experience in a hospitality environment is a plus.
• Willingness to learn and adapt to new challenges.

Nice to Have

• Experience with hotel management software.
• Multilingual skills are a plus.
• Previous experience in a remote work setting.

What We Offer

• Competitive salary ranging from £30,000 to £35,000 per year.
• Free meals on duty and uniform provided.
• Marriott Discount Card for hotel stays and F&B across 140 countries.
• Pension scheme participation.
• Employee Assistance Programme for confidential support.
• Career development opportunities within Marriott's global network.
• Access to training programs to enhance your skills.
• Flexible remote work options.