Field Engineer - Optical Networking Solutions (Remote)

About the Role

We are looking for a Field Engineer for Optical Networking Solutions to join our team at Mesh Optical Technologies. This remote Field Engineer position is essential for supporting the installation, integration, commissioning, and troubleshooting of our optical hardware in production network environments. You will be the technical presence on the ground with our customers, ensuring that our advanced optical technologies are deployed effectively.

What You'll Do

• Lead on-site installation, integration, and commissioning of Mesh optical hardware at customer facilities.
• Serve as the primary technical point of contact for customers during deployment, providing hands-on support through bring-up, link validation, and acceptance testing.
• Diagnose and resolve hardware, firmware, software, and link-level issues in the field, including optical power and signal quality troubleshooting.
• Support module management interface bring-up and debug, including CMIS configuration and diagnostics page interpretation.
• Work with customers to validate optical link performance within Ethernet, InfiniBand, and other high-speed interconnect architectures.
• Develop and maintain installation procedures, commissioning checklists, and field service documentation.
• Capture field issues, failure modes, and customer feedback for root-cause investigation.
• Collaborate with engineering teams to drive resolution of field-discovered issues and improve products.

Requirements

• Bachelor's or Master's degree in electrical engineering, computer engineering, computer science, or a related discipline.
• 2+ years of experience in a hands-on technical role involving optical networking hardware.
• Working knowledge of optical networking fundamentals and high-speed networking architectures.
• Familiarity with optical module management interfaces and standards.
• Strong electrical debugging skills and ability to trace issues across optical, electrical, and firmware boundaries.
• Demonstrated ability to work independently and triage problems under time pressure.
• Strong written and verbal communication skills.
• Willingness to travel extensively (estimated 40% or more).

Nice to Have

• Experience in a field engineering or customer-facing technical role.
• Deep familiarity with pluggable optical module standards and form factors.
• Experience with embedded systems debug and optical test equipment.

What We Offer

• Competitive salary range of $110,000 to $140,000 per year.
• Eligibility for long-term incentives including company stock options.
• Comprehensive medical, vision, and dental insurance.
• Paid parental leave and flexible PTO (3 weeks vacation and 10 holidays).
• 401(k) retirement plan access.
• Relocation assistance to sunny Los Angeles.