Talantix.io
hey contact heroes•21.02.26
AI SCORE 8.5

EU-Freelancer Customer Advisor - Inbound Mobile Services (100% Remote)

$20–$25/
RemoteCustomer Service
Customer Service•German Language•Telephone Support•Data Protection Compliance

About the Role

We are seeking a dedicated EU-Freelancer Customer Advisor to join our team in providing exceptional inbound customer service for prepaid mobile services. This is a 100% remote position, allowing you to work from anywhere within the EU (excluding Germany). As a Customer Advisor, you will handle inbound calls regarding prepaid services and tariff issues, ensuring customer satisfaction and support.

What You'll Do

  • Manage inbound customer inquiries related to prepaid mobile services.
  • Provide accurate information regarding tariffs and service options.
  • Follow structured processes and adhere to clear guidelines.
  • Participate reliably in training sessions and team meetings.
  • Maintain compliance with data protection and confidentiality requirements.

Requirements

  • Strong German language skills (C1 level or higher).
  • Experience in telephone customer service is a plus.
  • Self-organized and disciplined work style.
  • Ability to issue monthly invoices and maintain a valid VAT ID.
  • Stable internet connection and necessary equipment for remote work.

Nice to Have

  • Previous experience in customer service roles.
  • Familiarity with mobile prepaid services.
  • Ability to adapt to flexible working hours.

What We Offer

  • Long-term project with high planning security.
  • Fair compensation model based on hourly or productive minute rates.
  • Access to modern tools and a professional working environment.
  • Support from an experienced team to help you succeed.
  • Flexibility in capacity planning to fit your schedule.
Language Requirements
GermanC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This role offers a unique opportunity for freelancers to work remotely in customer service, providing flexibility and a supportive team environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in German language with a strong ability to communicate effectively over the phone, allowing for clear and empathetic support for customers inquiring about prepaid mobile services.

→

Demonstrates a high level of adaptability and self-discipline, essential for thriving in a fully remote work environment while managing multiple customer inquiries efficiently.

→

Understands data protection compliance regulations, particularly within the EU framework, ensuring customer information is handled securely and in accordance with legal requirements.

Learning Resources

→Customer Service Fundamentalscourse
→The Ultimate Guide to Customer Servicearticle
→GDPR Compliance: A Guide for Businessesguide

Career Path

EU-Freelancer Customer Advisor - Inbound Mobile Services(Now)→Customer Success Specialist(1-2 years)→Customer Success Manager(3-5 years)

Market Overview

Market Size 2024
$60B
Annual Growth
12.5%
AI Adoption in Customer Service
45%
Investment in Customer Experience Tech
+25%
Labour Demand for Customer Service Roles
+18%
Avg Salary for Junior Customer Advisors
$35K

Skills & Requirements

Required
Customer ServiceGerman LanguageTelephone Support
Growing in Demand
Emotional IntelligenceConflict ResolutionDigital Communication Tools
Declining
Traditional Call Center ManagementBasic Email Support

Domain Trends

Rise of AI in Customer Service
45% of companies are integrating AI tools to enhance customer interactions, leading to a demand for advisors who can work alongside AI systems.
Shift to Omnichannel Support
Over 70% of customers now expect a seamless experience across multiple channels, increasing the need for advisors skilled in digital and mobile communication.
Increased Focus on Data Protection Compliance
With GDPR and other regulations, 60% of customer service teams are prioritizing data protection training, making compliance knowledge essential for customer advisors.

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