Digital Banking Experience Analyst - Remote Opportunity

About the Role

Join the DFCU Financial team today as a Digital Banking Experience Analyst remote and discover the benefits, rewards, and development opportunities from one of the largest and best-managed credit unions in the country. In this role, you will excel at creating seamless, intuitive digital experiences for users and focus on optimizing platforms to deliver a high-performing, member-centric digital journey.

What You'll Do

• Create and implement strategies to increase digital channel adoption, improve member experience, and achieve business objectives.
• Monitor and analyze operational metrics, such as member satisfaction scores, user behavior, and transaction data to identify trends, performance gaps, and areas for improvement.
• Transform data into actionable insights that drive better business decisions leveraging in-channel communication tools.
• Collaborate with internal and external stakeholders to define, develop, and launch new features and capabilities for digital banking products.
• Drive the adoption of new technologies like AI and machine learning to personalize experiences, automate processes, and improve efficiency.
• Prepare proposals for digital projects and analyze the return on investment.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field required; MBA preferred.
• Minimum ten years of experience in digital banking, product management, or fintech-related roles.
• Experience working with APIs, third-party integrations, and digital financial services technology.
• Strong analytical, quantitative, and storytelling capabilities; able to translate complex data into clear actionable insights.
• Strong understanding of digital security, fraud prevention, and compliance requirements.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication and ability to work in a team environment.

What We Offer

• Potential for a hybrid work schedule.
• 401k plan match, dollar for dollar up to 4%.
• 401k additional employer contribution after one year at 5%.
• Employee bonus program.
• Medical, dental, and vision insurance effective date of hire.
• Health savings account (HSA).
• Flexible spending accounts for medical and dependent care expenses.
• Adoption assistance for qualified expenses maximum $10,000 per child.
• Wellness initiatives and reimbursements.
• Pre-paid legal services plan.
• Identity protection plan.
• Accident supplemental plan.
• Short & long term disability plans paid for by the company.
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child.
• Pet Insurance.
• Free financial planning assistance.
• Numerous fun employee events throughout the year.
• Volunteer and community engagement opportunities.
• Employee loan discounts (closed-end loans).
• Service / anniversary awards.
• Employee discounts for company logo wear.
• Employee referral payouts for recruiting your friends and family.
• Paid lunch time.
• Tuition reimbursement / Education assistance.
• Ongoing training opportunities.
• Leadership development program.
• Paid time off.
• Paid holidays (13 per year).
• Flexible scheduling for students.