Customer Support Specialist - Remote Position

About the Role

We are seeking a Customer Support Specialist to join our team remotely. At Leadfeeder, we turn B2B websites into lead generation engines. As a Customer Support Specialist, you will play a crucial role in helping customers succeed and ensuring they derive maximum value from our platform.

What You'll Do

• Support customers, prospective customers, and partners with Leadfeeder-related questions and requests.
• Handle inbound conversations across live chat and email.
• Help customers adopt the product more effectively and achieve stronger outcomes from their usage.
• Follow up on open issues and keep cases moving toward resolution.
• Collaborate with internal teams to escalate and resolve product or technical issues.
• Maintain accurate customer records and keep internal systems and documentation up to date.
• Support operational workflows, including reporting, bug coordination, and GDPR-related removal requests during the transition phase.
• Contribute to team projects and continuous improvement initiatives that enhance the customer experience.

Requirements

• Experience in a customer-facing B2B role.
• Experience working in a B2B SaaS environment.
• Strong written communication skills and confidence supporting customers across chat and email.
• Strong follow-through, attention to detail, and a solution-oriented mindset.
• A customer-first approach and the ability to communicate with clarity and empathy.
• Interest in marketing, sales, and how B2B teams use software to generate pipeline.
• Motivation to learn quickly and contribute as part of a collaborative support team.

Nice to Have

• Working knowledge of Google Analytics.
• Experience with Salesforce or similar sales and marketing tools.
• Familiarity with helpdesk or customer management systems.
• Knowledge of CRMs, Zapier, APIs, or related integrations.
• Experience using a variety of SaaS tools.
• Experience supporting or contributing to team projects and cross-functional initiatives.

What We Offer

• A high-performing team that supports each other and celebrates success together.
• Flexible working hours and the possibility to work fully remotely or in a hybrid model.
• Attractive benefits and rewards.
• Team events to foster collaboration and camaraderie.
• Mental health support with Auntie.