Customer Support Representative - Remote (Logistics Experience Required)

About the Role

We are seeking a dedicated Customer Support Representative to join our team in a fully remote capacity. In this role, you will leverage your logistics experience to provide exceptional support to our customers, ensuring their inquiries are resolved efficiently and effectively. As a Customer Support Representative, you will play a crucial role in enhancing customer satisfaction and loyalty.

What You'll Do

• Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate information is provided.
• Utilize your logistics knowledge to assist customers with order management and problem resolution.
• Document customer interactions in our CRM software, ensuring all information is up-to-date and accurate.
• Collaborate with team members to identify and implement process improvements that enhance customer experience.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.
• Assist in the development of customer support materials and FAQs to streamline the support process.
• Handle conflict resolution and customer complaints with empathy and professionalism.
• Support the logistics team in coordinating shipments and tracking orders as needed.

Requirements

• 1-2 years of experience in customer support, preferably in a logistics or supply chain environment.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software, such as Zendesk or similar platforms.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathy and problem-solving skills to address customer concerns effectively.
• Familiarity with logistics terminology and processes is a plus.
• Willingness to learn and adapt to new technologies and processes.
• Bilingual candidates are encouraged to apply.

Nice to Have

• Experience with help desk software like Jira.
• Knowledge of UX/UI principles.
• Previous experience in a hybrid work environment.

What We Offer

• Competitive salary in USD based on experience.
• 10+ business days of paid time off annually.
• Opportunities for team building and corporate events.
• All necessary equipment will be provided to ensure your success.
• A supportive and collaborative team environment.
• Eligibility for hybrid work arrangements after the initial onboarding period.