Customer Support Consultant (Native Italian) - Remote

About the Role

Join SupportYourApp as a Customer Support Consultant (Remote) and be part of a global leader in Support-as-a-Service. This role offers you the opportunity to work from the comfort of your home while providing exceptional customer support to clients in over 30 countries. As a Customer Support Consultant, you will thrive in a multicultural environment, mastering new skills and achieving your goals through our People First management approach.

What You'll Do

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate effectively with developers and cross-functional specialists.

Requirements

• Native Italian speaker with English proficiency at B2 level.
• At least 1 year of experience in customer support.
• Positive, proactive, and responsible attitude.
• Personal computer with a minimum of 8GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Nice to Have

• Experience in logistics or transportation.

What We Offer

• Fixed schedule: Monday–Friday, 10 AM - 6 PM CET.
• Opportunity to work fully remotely from the EU.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time.
• Internal health policy.
• Responsive leadership interested in your development.
• A culture built on trust, with no time-tracking requirements.

If you are a proactive Support Specialist who thrives on solving problems and ensuring customer satisfaction, don't miss this opportunity! Send us your CV in English to collaborate with us. Join over 1300+ specialists delivering exceptional customer experiences with SupportYourApp.