Customer Support Agent (FR/​EN) - Remote

About the Role

We're hiring a Customer Support Agent (FR/EN) to join our growing team at Giftify. This remote position allows you to work from anywhere in the world while providing essential support to our clients, primarily the staff at shopping center information desks. As a Customer Support Agent, you'll be the friendly, solution-focused voice that makes a difference in our clients' day-to-day experiences.

What You'll Do

• Be the first point of contact for customer questions via phone and email.
• Provide thoughtful, friendly, and effective support with a problem-solving mindset.
• Handle confidential information with care and professionalism.
• Aim to resolve issues on the first interaction whenever possible.
• Follow up on open inquiries to ensure timely resolution.
• Stay up to date on new products, tools, and processes.
• Communicate clearly and kindly, even when things get tricky.
• Work from Sunday to Friday, with the flexibility to take one of those days off of your choice.

Requirements

• Fluent in French and English; other languages are a plus!
• Prior experience in a support or customer-facing role.
• Proficient with Zendesk and JIRA.
• Tech-savvy and quick to pick up new tools.
• Great at juggling multiple tasks without dropping the ball.
• Strong communication skills—both spoken and written.

Nice to Have

• Experience in a fast-paced customer service environment.
• Familiarity with CRM systems.
• Ability to work independently and as part of a team.

What We Offer

• Freelance contract with competitive pay.
• Flexible work environment (100% remote job).
• Be part of a growing, international team that values collaboration and initiative.
• Opportunities for professional growth and development.
• Access to training and resources to enhance your skills.