Senior IT Support Analyst - Remote Opportunity

About the Role

We're hiring a Senior IT Support Analyst to join our team at Boomi in a remote capacity. This role is pivotal in ensuring our employees have the best tools and support to excel in their work. As a Senior IT Support Analyst, you will be the primary point of contact for all local IT inquiries, ensuring timely resolutions and exceptional service.

What You'll Do

• Serve as the primary IT support contact for the Barcelona office, managing all local IT inquiries and ensuring timely resolution.
• Engage in providing end-user technology support in our IT End User Support operations.
• Manage support delivery, addressing issues reported to the IT End User Support and escalations, investigating and resolving incidents, and ensuring timely and sufficient outage updates.
• Manage all end-user issues related to hardware, software installation and access, and networks.
• Provide recommendations on troubleshooting and other technology improvements to resolve incidents quickly, ensuring infrastructure and application stability.
• Develop and maintain relationships with business partners in the regions to promote strong alignment, continuous development, and a focus on increasing customer satisfaction.
• Effectively manage relationships with local vendors as needed, ensuring clear communication and successful service delivery.
• Collaborate with the management team to promote talent development and a positive culture aligned with our corporate values.

Requirements

• Bachelor of Science degree in computer science, information systems, or equivalent work experience.
• Minimum 5+ years of experience in the IT industry.
• Solid understanding of load balancing, TCP/IP, and basic networking skills.
• Minimum 5+ years of experience managing enterprise productivity and collaboration systems such as Google Workspace, Slack, etc.
• Willingness to travel internationally as needed to support global offices.

Nice to Have

• Experience with parsing and scripting languages such as Powershell, Perl, VBScript, SQL Scripting, etc.
• 3+ years of hands-on cloud experience, AWS or Azure preferred.
• Familiarity with IT service management (ITSM) principles and tools.

What We Offer

• Competitive salary and benefits package.
• Flexible remote work environment.
• Opportunities for professional growth and development.
• Inclusive company culture that values diversity and collaboration.
• Supportive team environment with a focus on employee well-being.