Customer Support Administrative Assistant - Remote

About the Role

We are seeking a dedicated Customer Support Administrative Assistant - Remote to join our team at DCI, a leading provider of data processing solutions for community banks. With over 60 years of experience, we are committed to empowering financial institutions through innovative technology and exceptional customer service. As a Customer Support Administrative Assistant, you will play a crucial role in managing customer interactions and supporting our Customer Support team.

What You'll Do

• Answer and manage a high volume of incoming calls, providing excellent customer service.
• Create and document cases for customer interactions to ensure efficient follow-up.
• Provide accurate information about services and policies to customers.
• Monitor shared email inboxes and respond promptly to inquiries.
• Maintain department calendars and schedules to ensure smooth operations.
• Provide clerical support across departments as needed.
• Serve as backup for other administrative assistants, ensuring continuity of service.
• Adapt to new technology and software to enhance productivity.
• Ensure neat and organized workspaces for optimal efficiency.
• Perform related duties as assigned to support the team.

Requirements

• High school diploma or equivalent.
• Experience in a receptionist or administrative support role is preferred.
• Confidence managing multi-line phone systems.
• Experience with case tracking systems is a plus.
• Familiarity with third-party authentication tools.
• Proficiency in Microsoft Office Suite.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Typing speed of at least 30 words per minute.
• A positive, customer-first attitude is essential.

Nice to Have

• Experience in the financial services industry.
• Knowledge of CRM software.
• Ability to work independently and as part of a team.

What We Offer

• Comprehensive benefits package including health insurance and retirement plans.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Valued team members who contribute to our success.
• Commitment to employee well-being and work-life balance.