Talantix.io
Descartes•08.03.26
AI SCORE 8.5

Customer Success Manager - Remote

$55K–$60K/year
RemoteLogistics Technology
Customer Success•Account Management•CRM•Stakeholder Engagement•Revenue Retention•Logistics Technology

About the Role

We are seeking a Customer Success Manager to join our team remotely. In this role, you will be responsible for managing a portfolio of approximately 80 customers, ensuring their success and satisfaction with our logistics technology solutions. As a Customer Success Manager, you will play a pivotal role in driving revenue retention and structured account growth.

What You'll Do

  • Own the strategic management of customer accounts, focusing on revenue protection and expansion.
  • Maintain a revenue retention rate of ≥95% through proactive risk mitigation and structured renewal planning.
  • Generate a minimum of 3 qualified expansion opportunities per quarter in our CRM.
  • Conduct quarterly business reviews (QBRs) to engage stakeholders and align on value realization.
  • Collaborate with cross-functional teams to ensure a coordinated customer strategy and early risk escalation.

Requirements

  • 3+ years of experience in Customer Success, Strategic Account Management, or similar roles.
  • Proven track record of protecting renewals and generating expansion within a defined book of business.
  • Strong commercial acumen and the ability to lead renewal discussions confidently.
  • Excellent communication and stakeholder engagement skills.
  • Experience with CRM systems and maintaining data hygiene.

Nice to Have

  • Experience in Export/Trade Compliance.
  • Familiarity with logistics and supply chain technology.
  • Ability to anticipate customer needs and uncover growth pathways.

What We Offer

  • Competitive salary of $55,000 - $60,000 annually plus 20% commission.
  • Remote work flexibility and a focus on work-life balance.
  • Opportunities for professional growth and advancement.
  • A culture that values transparency, accountability, and excellence.
  • Commitment to environmental responsibility and sustainability initiatives.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Customer Success Manager role at Descartes offers a competitive salary, remote flexibility, and the chance to work with a leading logistics technology company.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficiency in CRM tools such as Salesforce or HubSpot, enabling effective management of customer interactions and data to drive engagement and satisfaction.

→

Strong analytical mindset with the ability to leverage data analytics tools to assess customer health and identify opportunities for revenue retention in a remote work environment.

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Experience in logistics technology solutions, demonstrating an understanding of industry-specific challenges and the ability to guide customers in optimizing their use of the product.

Learning Resources

→Customer Success Management: How to Reduce Churncourse
→The Essential Guide to Customer Successarticle
→Customer Success: How to Reduce Churn and Increase Revenueguide

Career Path

Customer Success Manager - Remote(Now)→Senior Customer Success Manager(1-2 years)→Director of Customer Success(3-5 years)

Market Overview

Market Size 2024
$15.3B
Annual Growth
17.5%
AI Adoption in Customer Success
45%
Investment in Customer Success Technology
+120%
Labour Demand for Customer Success Managers
+30%
Avg Salary for Customer Success Managers
$85K

Skills & Requirements

Required
Customer SuccessAccount ManagementCRM
Growing in Demand
Data AnalyticsCustomer Experience Management (CXM)Product Knowledge in Logistics Technology
Declining
Traditional Account ManagementBasic CRM Software Proficiency (e.g., Salesforce Classic)

Domain Trends

Increased Focus on Customer Experience
Companies are investing 20% more in Customer Experience Management tools to enhance customer satisfaction and loyalty.
Rise of AI-Powered Customer Success Platforms
AI tools are being adopted by 45% of companies to automate customer interactions and improve retention rates.
Shift Towards Proactive Customer Engagement
Organizations are moving from reactive to proactive engagement strategies, with 60% of firms reporting improved retention through proactive outreach.

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