Customer Success Engineer - Remote Opportunity

About the Role

We're hiring a Customer Success Engineer to join Aglide's innovative team. This remote opportunity allows you to work closely with our customers, ensuring they maximize the value of our platform. As a Customer Success Engineer, you'll be at the forefront of our mission to automate and secure essential applications for our clients.

What You'll Do

• Engage directly with customers to onboard and configure Aglide for their specific applications, ensuring they achieve value quickly.
• Diagnose and triage bugs, acting as the first line of support when issues arise, utilizing your debugging skills to resolve problems efficiently.
• Provide feedback to the engineering team, translating customer experiences into actionable insights for product improvements.
• Work on platform enhancements, picking up engineering projects that directly impact customer satisfaction.
• Spend meaningful time with customers, becoming a trusted partner in their workflows and addressing their needs promptly.

Requirements

• 1+ years of software experience, with a solid understanding of production software and the ability to debug live codebases.
• Excellent debugging skills combined with the ability to communicate technical issues to non-technical customers.
• Strong customer instincts, with a knack for listening and identifying the root causes of problems.
• A proactive approach to problem-solving, with a bias for action and the ability to escalate issues when necessary.
• Experience with TypeScript, Postgres, Electron, or web automation tools like Puppeteer or Selenium is a plus.

Nice To Have

• Familiarity with identity management tools such as Okta or 1Password.
• Background in solutions engineering or technical account management.
• Experience with security concepts, including zero-trust and end-to-end encryption.

What We Offer

• Competitive salary and generous equity options, allowing you to share in the success of our billion-dollar vision.
• Flexible work arrangements with the option to work from our London or San Francisco offices.
• Comprehensive medical and dental insurance coverage.
• Frequent team socials and an annual international offsite event.
• Annual learning and development budget to support your growth.
• Unlimited PTO to ensure you maintain a healthy work-life balance.
• Relocation support for those interested in moving to the UK.

Our Commitment to Inclusion

Aglide is dedicated to creating inclusive career opportunities and actively encourages individuals from diverse backgrounds to apply. We are proud to be an equal opportunity employer.