Customer Service Representative - Remote Opportunity

About the Role

We are seeking a passionate Customer Service Representative to join our team remotely. As a Customer Service Representative, you will play a pivotal role in enhancing our customers' experiences. You will be at the heart of our operations, ensuring that every customer interaction is positive and memorable.

What You'll Do

• Welcome customers with a friendly demeanor and assist them with their queries.
• Process bets and guide customers on how to use betting terminals effectively.
• Build strong relationships with our customers and provide exceptional customer service.
• Champion safer gambling practices at all times.
• Support managers with shop displays and assist in opening and closing activities as required.

Requirements

• Must be 18 years or older.
• A genuine passion for delivering outstanding customer service.
• Strong interpersonal skills and the ability to engage with diverse customers.
• Experience in a customer-facing role is a plus.
• Willingness to work flexible hours, including evenings and weekends.

Nice to Have

• Previous experience in the betting or gaming industry.
• Knowledge of safer gambling practices.
• Ability to work well in a team environment.

What We Offer

• Competitive salary with annual pay reviews and performance bonuses.
• 28 days of annual leave plus a paid day off for your birthday.
• Pension plan with matched contributions up to 4%.
• Perks and discounts at high street shops, cinemas, and holidays.
• Comprehensive training and development opportunities for career growth.