Customer Service Representative for Life Insurance - Remote

About the Role

We are looking for a Customer Service Representative for Life Insurance - Remote to join our dynamic team. In this role, you will handle customer inquiries regarding private pension contracts, ensuring a high level of service and satisfaction.

What You'll Do

• Manage customer inquiries related to life insurance contracts, providing solutions and support.
• Communicate effectively with customers through phone and written correspondence.
• Independently process contract transactions in the life insurance sector.
• Ensure compliance with agreed service level agreements (SLAs).
• Collaborate closely with a dedicated project team to enhance processes and workflows.
• Actively contribute to the development of operational procedures.
• Engage with our insurance partners to foster strong relationships.
• Utilize your experience in the insurance or financial services industry to provide expert guidance.

Requirements

• Experience in the insurance or financial services sector.
• Training as an insurance and finance specialist or a comparable qualification.
• Strong communication skills and a passion for customer contact.
• A customer-oriented mindset with a focus on service excellence.
• Structured and responsible work style, capable of handling dynamic situations.
• Reliability and resilience in fast-paced environments.

Nice to Have

• Experience with customer relationship management (CRM) systems.
• Knowledge of life insurance products and services.
• Fluency in additional languages.

What We Offer

• Autonomy in your role without traditional hierarchy.
• Flexible working hours with up to 100% home office options.
• Attractive compensation including holiday and Christmas bonuses.
• Individual benefits from a customizable system (e.g., public transport tickets, internet subsidies, meal allowances).
• A modern corporate culture that promotes collaboration and mutual respect.